1. Purchases

• All purchases made through our website www.hanapilatique.com (the “Website”) are subject to availability.
• Prices for products are subject to change without notice.
• We reserve the right to refuse or cancel any order at any time for any reason.

2. Payment

• We accept payment through various methods, including credit/debit cards.
• Payment is required at the time of purchase.

3. Shipping

• We ship our products globally.
• Shipping costs and estimated delivery times are calculated at checkout and may vary depending on the shipping destination.

4. Refunds and Returns

• We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• To initiate a return, please contact us at [email protected]. We will provide you with further instructions on how to proceed.
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

5. Exchanges

• We do not offer exchanges. If you would like to exchange an item, you will need to return the original item and place a new order.

6. Contact Us

If you have any questions about our Purchase and Refund Policy, please contact us at [email protected]